At FireBot™, Inc., we are dedicated to ensuring customer satisfaction through our network of authorized resellers. This policy outlines the process for all product returns and refunds.
General Policy
For any returns, refunds, or warranty claims, please contact the authorized reseller from whom you purchased the product. Your reseller will handle the process according to their individual policies.
We recommend you familiarize yourself with your reseller’s specific return and refund policy at the time of purchase.
Returns for End-Users
If you wish to return a product for any reason, such as changing your mind or ordering the wrong item, you must contact the reseller where the original purchase was made.
- Process:Your reseller will handle the return process according to their own established policies, including any applicable time limits or conditions for the return.
- Condition of Items:To be eligible for a return, products must be unused and in their original packaging. Your reseller will confirm the condition of the item as part of their return process.
- Direct Returns:All non-warranty returns must be processed through your reseller. Please do not send products directly to FireBot™, Inc. for a refund, as these must be handled by the reseller where the purchase was made.
Defective Products and Warranty Claims
If you believe your product is defective, it may be covered under our Limited Warranty. The warranty covers defects in materials and workmanship.
- Initiating a Claim:To make a claim for a defective product, please contact the reseller from whom you purchased the item. They will help troubleshoot the issue and will initiate a warranty claim with us on your behalf.
- Return Authorization:Do not send any products directly to FireBot™, Inc. unless instructed to do so by your reseller. A Return Authorization (RA) number is required for all products sent to our facility for inspection.
- Resolution:Once we receive and inspect the product, if it is found to be defective under the terms of our warranty, we will repair or replace the item at our discretion. The repaired or replaced product will be sent back to your reseller.
Please note that our warranty is void if the product failure is a result of improper installation by an unlicensed or unprofessional individual, misuse, or unauthorized modification. For full details, please see our complete Warranty Policy.
Shipping Costs
For warranty claims on defective products, the customer is typically responsible for the cost of shipping the item to the reseller or our facility. FireBot™, Inc. will cover the cost of shipping the repaired or replacement product back to the reseller. For all other returns, shipping costs are subject to the policy of your authorized reseller.
Contact Us
If you have any questions about this policy, please Contact Us, and we will be happy to assist you.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
